Refund policy

Last Updated: September 2026

At Hams, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return within 14 days of receiving your product, subject to the conditions below.

1. 14-Day Return Policy

You have 14 days from the date of delivery to request a return.

To be eligible for a return:

  • The product must be unused and in its original condition.
  • The product must be returned in its original packaging.
  • The product must not be damaged, washed, altered, or misused.
  • All included accessories, such as the hand pump, must be returned with the product.
  • You must provide your order details or proof of purchase.

Returns that do not meet these conditions may not be accepted.

2. Damaged or Defective Products

If your product arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please send us:

  • Your order number
  • Photos of the product
  • Photos of the packaging
  • A short video showing the issue, if necessary

After reviewing the issue, we may offer a replacement or refund, depending on the situation.

3. Change of Mind

If you simply change your mind about your purchase, you may request a return within the 14-day return period, provided the product is unused, undamaged, and in its original packaging.

In this situation, the customer is responsible for the return shipping cost.

4. Return Shipping

For products that are returned because of a change of mind, the customer is responsible for the return shipping charges.

If the product was sent incorrectly or arrived damaged or defective, Hams will cover the reasonable return shipping cost, subject to verification.

5. How to Request a Return

To request a return, contact us with:

Order Number:
Customer Name:
Phone Number:
Reason for Return:

Contact us through:

WhatsApp: [YOUR WHATSAPP NUMBER]
Email: [YOUR EMAIL ADDRESS]

Please do not send a product back before contacting us and receiving return instructions.

6. Refund Process

Once we receive your returned product, we will inspect it to confirm that it meets our return conditions.

If your return is approved, your refund will be processed within 5–7 business days after approval.

The time required for the refunded amount to reach you may vary depending on your payment method or financial institution.

7. Refund Amount

For an approved return, the eligible product amount will be refunded according to the applicable terms of this policy.

Original shipping charges may be non-refundable where the return is due to a change of mind.

If the return is due to an incorrect, damaged, or defective product, we will review the order and provide the appropriate refund or replacement.

8. Non-Returnable Situations

A return may not be accepted if:

  • The 14-day return period has expired.
  • The product has been used or damaged by the customer.
  • The product has been intentionally altered or misused.
  • The original packaging or important accessories are missing.
  • The product is returned without contacting us first.
  • The product shows signs of excessive use.

9. Exchanges

If you receive a damaged, defective, or incorrect product, we may provide a replacement after reviewing your claim.

Replacement availability depends on stock.

10. Order Cancellation

If you want to cancel your order, please contact us as soon as possible.

Once an order has been shipped, cancellation may no longer be possible and the order may need to be handled under our return policy.

11. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Store: Hams
WhatsApp: 0322 5649476
Email: store.hamsofficial@gmail.com
Return Address: Zeeshan plaza, rehman shaheed road, Gujrat

We are committed to handling return and refund requests fairly and professionally.

Thank you for shopping with Hams.