Shipping policy

Last Updated: September 2026

Thank you for shopping with Hams. We aim to make your order and delivery experience simple and reliable. Please read the following shipping information before placing your order.

1. Shipping Coverage

We currently deliver orders across Pakistan.

Delivery availability may vary depending on the customer's location and courier service coverage.

2. Order Processing

Orders are normally processed within 1–2 business days after the order is received.

For Cash on Delivery (COD) orders, we may contact you by phone or WhatsApp to confirm your order before dispatch.

Orders may take longer to process during:

  • Public holidays
  • Sales and promotional periods
  • Unexpected operational delays
  • High order volumes

3. Delivery Time

Estimated delivery time within Pakistan is generally:

3–7 business days

Delivery times are estimates and are not guaranteed. Remote areas may require additional delivery time.

Once your order has been dispatched, the courier's delivery schedule may affect the final delivery date.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout or communicated to you before your order is confirmed.

From time to time, Hams may offer free shipping promotions or other delivery offers.

5. Order Tracking

When tracking information is available, we may provide your courier tracking details through WhatsApp, SMS, email, or another available communication method.

You can use the tracking information to check the status of your shipment.

6. Incorrect Delivery Information

Customers are responsible for providing accurate delivery information, including:

  • Full name
  • Complete delivery address
  • City
  • Phone number

Hams is not responsible for delays or failed deliveries caused by incorrect, incomplete, or inaccurate information provided by the customer.

If an order needs to be reshipped because incorrect information was provided, additional shipping charges may apply.

7. Delayed Deliveries

Although we aim to deliver orders within the estimated timeframe, delays can sometimes occur because of circumstances outside our control, including:

  • Courier delays
  • Weather conditions
  • Public holidays
  • Road closures
  • Natural events
  • High delivery volumes
  • Incorrect customer information
  • Other unforeseen circumstances

If your order is delayed, please contact us and we will assist you in checking the shipment status.

8. Failed Delivery / Refused Orders

If a customer refuses to accept a confirmed Cash on Delivery order or repeatedly provides an unavailable/incorrect delivery address, the order may be returned to us by the courier.

Future orders may require additional confirmation or alternative payment arrangements.

9. Damaged Packages

If your package appears seriously damaged when delivered, please contact us as soon as possible.

For product damage claims, please keep the original packaging and provide photographs or videos of the package and product so that we can investigate the issue.

Damaged or defective products are handled according to our 14-Day Return & Refund Policy.

10. International Shipping

At this time, Hams does not offer international shipping unless specifically stated on the website.

11. Contact Us

If you have questions about your shipment or delivery, please contact us:

Store: Hams
WhatsApp: 0322 5649476
Email: store.hamsofficial@gmail.com
Business Address: Zeeshan plaza, rehman shaheed road, Gujrat

We are happy to help you with your order and delivery questions.

Thank you for choosing Hams.